Refund policy

1. Return Window We accept returns or exchanges within [7 days] of you receiving the package. Please inspect your order thoroughly upon delivery.

2. Condition of the Hair To be eligible for a return or exchange, the hair must be in its original condition. This means the hair must be unworn, unwashed, uncut, uncombed, unaltered, and with all original tags, bundles, and packaging intact.

3. Non-Returnable Items Customized orders (specific lengths, custom colors, or textures made to your specific request) are final sale and cannot be returned or exchanged unless there is a manufacturing defect.

4. Return Shipping Fee

• If the return is due to our mistake (e.g., wrong item sent, wrong color, or severe factory defect), Hairxgina will cover the return shipping cost.

• If the return is due to the buyer's change of mind or ordering the wrong item, the buyer is responsible for all return shipping fees and any import taxes incurred during the return process.

5. How to Return Please contact our sales representative via WhatsApp or Email before sending any items back. We will provide you with the correct return address and instructions. Unauthorized returns will not be accepted and will be sent back at the buyer's expense.

6. Refunds Once we receive and inspect the returned item to ensure it is in its original condition, we will notify you. Approved refunds will be processed to your original payment method within [3 - 5] business days.